Canadian health care can be world-class – if you can actually get some. If not, you might just die waiting. Other countries innovate, experiment and embrace change to improve their systems. Canada, not so much. Here, inertia, status quo protection and self-satisfaction reign. And don’t ever raise your voice in the waiting room or you’re liable to get kicked out for “abusing” the staff. Veteran journalist Doug Firby conducted a diagnosis of what ails our system – interviewing patients, talking to experts and reading key reports – and, in this exclusively reported feature, presents his prognosis.